Flower delivery policy
Prepared September 18, 2026
Your bouquet and price
Each listing identifies the selected bouquet and size. Vases and other styling props in photographs are not included unless the listing expressly says otherwise. The displayed flower price includes standard delivery and Thoughtsent's service charge. No extra payment is requested from the recipient. Applicable taxes are included in the final displayed total under the approved checkout setup. Your total is shown before payment.
Acceptance and delivery
The recipient first receives a gift invitation and enters their delivery address privately. We check the selected bouquet, address and available delivery dates before purchasing from 1-800-Flowers. The invitation date is not the flower delivery date. Allow an estimated 3–5 business days after acceptance and address confirmation; the actual available date is confirmed when the supplier order is placed. Same-day, weekend, holiday and exact-time delivery are not promised.
Where we deliver
Flower delivery is limited to supported street addresses in the 48 contiguous United States and Washington, DC. P.O. boxes, military addresses, Alaska, Hawaii and U.S. territories are excluded. Building access and hospital or workplace restrictions may prevent delivery. The recipient should supply accurate instructions and a usable delivery phone number if needed.
Availability and substitutions
Fresh flowers are seasonal. Individual stems, shades and opening stages can vary while preserving the arrangement's general style. Photos show an example, not an exact guarantee. We will not replace the selected bouquet with a materially different arrangement without the sender's agreement. If the chosen bouquet cannot be supplied at the agreed price, we will offer an agreed alternative or cancel and release/refund the payment.
Payment and cancellation
An individual flower order uses a payment authorization at checkout. We capture the payment only after acceptance, delivery details and supplier availability have been checked. An expired authorization must be resolved before ordering. Before we purchase from the supplier, request cancellation through Thoughtsent and we will release the authorization or refund a captured payment. Once the supplier order is placed, cancellation depends on whether it can still be stopped. Do not assume a cancellation request has succeeded until confirmed.
Quality, loss and damage
Flowers may arrive in bud or need trimming and water after transit. If the bouquet is damaged, incorrect, missing or has a quality problem, contact Thoughtsent promptly with the order reference and clear photos. Please report damage as soon as possible, ideally within 48 hours of delivery, so we can promptly investigate with the supplier. We will investigate and arrange an appropriate replacement or refund for a confirmed problem. Fresh flowers cannot be returned simply for a change of mind after fulfillment. These terms do not limit mandatory consumer rights.
Privacy and packaging
Authorized Thoughtsent staff enter the recipient's delivery details into the supplier's ordering system solely to fulfill and support the gift. 1-800-Flowers and its delivery providers receive the information needed for delivery. We do not include the recipient's address in sender-facing order views. Supplier packaging may show 1-800-Flowers branding. A digital Thoughtsent message is included; a separate printed Thoughtsent card is not included. We add the gift note at supplier checkout where supported.
Care and household suitability
Unpack promptly, follow the supplied flower-care instructions and keep flowers away from excessive heat. Do not assume a bouquet is fragrance-free, allergy-safe or safe for pets. Check suitability before sending to a hospital, workplace or a household with pets.